# DirectIQ AI/LLM Usage Policy

## Overview
This document outlines how DirectIQ uses artificial intelligence (AI) and large language models (LLMs) in our services and communications.

- See our latest blog post: "The 3-Step Email Sequence Every Axe Throwing Venue Should Send After a First Visit" for a practical example of how AI-driven automation and segmentation can boost guest retention in niche industries.

## AI Usage in DirectIQ Services

### Email Marketing Automation
- AI-powered content suggestions
- Smart segmentation and personalization
- Automated A/B testing optimization
- Predictive analytics for send times
- Engagement scoring and analysis

### Customer Support
- AI-assisted response suggestions
- Automated ticket categorization
- Smart routing of support requests
- Knowledge base article recommendations

### Data Processing
- Email deliverability optimization
- Spam score analysis
- Content quality assessment
- List hygiene recommendations

## Data Privacy & Security

### Data Handling
- All AI processing occurs within our secure infrastructure
- Customer data is never shared with third-party AI services
- Data is anonymized when used for model training
- Regular security audits of AI systems

### Compliance
- GDPR compliant data processing
- CCPA compliant data handling
- Regular privacy impact assessments
- Transparent data usage policies

## Human Oversight

### Quality Control
- All AI-generated content is reviewed by human experts
- Regular monitoring of AI system performance
- Continuous feedback loop for improvement
- Clear escalation paths for AI-related issues

### Customer Support
- AI assistance is always supervised by human agents
- Direct human support available 24/7
- Clear indication when AI is being used
- Easy opt-out options for AI features

## Transparency

### Communication
- Clear labeling of AI-generated content
- Regular updates on AI system improvements
- Transparent reporting of AI performance
- Open channels for feedback and concerns

### User Control
- Granular control over AI feature usage
- Easy opt-out options
- Clear data usage preferences
- Regular privacy settings review

## Contact

For questions about our AI usage:
- Email: privacy@directiq.com
- Support: support@directiq.com
- Legal: legal@directiq.com

Last Updated: 2024-06-30